Frequently Asked Questions

General Information

Q. How long has Cafeideas been in business for?

A. Cafeideas has been operating since March 2003 from our Sydney location supplying many businesses Australia wide.

Q. Is everything on your website in your showroom as well?

A. Not always. We have 1000's of product lines to choose from and it is almost impossible to have everything on display under the one roof. If you have a specific item that you would like to view, please contact us first before coming into the showroom to check if there is one available to see.

Q. Can cafeideas match a competitors price or beat it?

A. Yes we will always attempt to match or beat any competitors price on the same product.

Q. Do you have a showroom in Melbourne or Brisbane or other states in Australia?

A. Not as yet. Cafeideas is in the process of planning to open its next store in Melbourne in 2010 due to a high demand by our customers.

Q. Are you open weekends?

A. Yes, by appointment only. If you would like to visit our store and cannot make it during Monday – Friday please call our store on (02) 9690 2116 and arrange a time with one of our sales representatives 2 days prior to when you would like to visit. We make appointments available to our serious clients and in return ask that you turn up for your appointment or call us the day before if something comes up and you cant make it.

Warranty Details

Q. Can warranty be done after hours if my oven or fridge breaks down at 6.00pm or on the weekend?

A. No, the warranty from all importers is done Monday - Friday from 8.30am - 5.00pm.

Q. What do I do if I have a problem?

A. In order to assist you efficiently, all warranty claims must have a completed claim form filled out and sent back to our office asap so they can be sent to the manufacturer of the products that need repairing. We cannot do anything to assist you without the details of your claim, so we ask that you fill the form in as promptly as possible so there are minimal delays in arranging the repair of your goods.

Q. Can i void my warranty?

A. Yes.

Payment and Purchasing

Q. What payment methods are accepted?

A. You may make a payment via Direct Deposit, Visa or MasterCard.

Q. How do I place my order?

A. There are 3 options when it comes to ordering from us. You may use our easy online facility and place your order over the internet, you can call us and we can take your order over the phone, or you can visit our showroom and speak with one of our friendly sales representatives who can take your order details.

Q. Is everything in stock at the time of order?

A. Not always. As we buy from various manufacturers there will be times when some items are out of stock and a delay in delivery will occur.

Q. What happens if I dont need my order delivered straight away?

A. If you do not require an immediate delivery you may place your order by paying a 40% deposit and we will hold your goods for a maximum period of 6 weeks. One week before delivery is required you will need to notify us so that delivery can be arranged and final payment made prior to dispatch.

Q. Do you charge my credit card if I pay for my order online?

A. No. For the safety of our clients due to the increased amounts of internet fraud we do not accept credit card payments online. A quotation will be sent to you within 24 hours advising on the availability of your order and you can then fill out your details on this quote and fax back to us.

Q. Can I pick up my order?

A. If you would like to collect your order instead of having it shipped directly to you, you may pick up your goods from our warehouse at Mortlake in Sydney. Full payment is required prior to collection and you will be advised when your goods are ready to collect. You must notify us if you choose this as an option.

Q. Can I pay for my order upon delivery?

A. We are unable to offer payment upon delivery as we use 3^rd party companies to deliver on our behalf all around Australia. Full payment is required before your order can be dispatched.

Q. If I change my mind or what I ordered is wrong and I change my mind can I have all my money back?

A. No. A restocking fee applies and the delivery fee and return delivery fee is also chargeable.

Delivery

Q. Do I have to pay for delivery?

A. Yes. A delivery fee may apply to your order. If you are unsure please contact our store to obtain a quote before placing your order. Most Equipment items will incur a delivery fee however we have negotiated very competitive rates with carriers to make delivery an affordable service to all our clients.

Q. How much is delivery?

A. Delivery costs vary depending on the items you are looking to purchase and your location. We offer a Free Sydney Metro delivery service for our Sydney based clients who spend $1000 or more on Commercial Furniture purchases. All other items will incur a delivery charge and you need to contact our store to check prior to purchasing.

Q. Does your delivery charge include insurance automatically?

A. No. Any deliveries arranged on behalf of our clients do not have an automatic insurance cover on them. If you would like to have insurance an option and don't already have your own, then there will be a small fee applied to your delivery charge that needs to be paid prior to dispatch. This fee is based on the total value of your goods being shipped.

Q. When will my order be dispatched?

A. Usually all orders will be dispatched within 2-4 working days from receipt of payment. Depending on the time of year, some periods are busier than others and some delays may occur. Please check at the time of placing your order to see how long it will take to receive your goods.

Q. Do I need to be home to accept delivery?

A. Yes. We do not ship goods to a location and leave them unsigned for. This is in your best interest as goods can be stolen and Cafeideas will not take any responsibility for this. You need to ensure someone will be at the address given to us when delivery is to occur.

Q. What happens if I miss the delivery?

A. If you have been notified that your delivery will occur on a particular day and you are not there when the truck arrives, you will be charged a redelivery fee. This must be paid before your goods will be redelivered to you or alternatively you can collect the goods from the nearest depot they are at.

Q. Can I specify a delivery time?

A. No. Deliveries are made between 9am – 4pm Monday – Friday only.

Q. Will my delivery fit when it arrives?

A. This is something that you need to measure and check carefully prior to making a purchase. If you are buying an item that is quite big you should check your door clearance and any other entrances first.

Q. Do you deliver upstairs?

A. No, not unless you have specified this at the time of placing an order as special requirements are needed when the delivery is not to kerb side or street level.