Found a lower price? Let us know! Our team is ready to offer you a better deal. Contact us at [email protected] or call us now!

Prices Excl. GST

Shipping Information

Cafeideas Shipping Information

Delivery Process:

  • After placing an order with Cafeideas, the items are shipped from our suppliers' warehouses* or from our warehouse in Campbelltown, NSW, 2560.

  • Delivery is available from Monday to Friday during regular business hours, typically from 9:00 AM to 5:00 PM.

  • The delivery process involves shipping the items to the specified address provided during the order placement.


Delivery Times:

  • Once the order has been shipped, the approximate delivery times will vary based on the destination and other factors. For metro areas, the delivery time is generally between 1-3 business days and for outside metropolitan areas, it will vary depending on the distance from the metro areas.

  • Specific delivery timeframes may depend on the shipping carrier's schedule.


Standard Delivery:

  • Cafeideas offers standard delivery as the default shipping option.

  • Standard deliveries involve kerbside drop-off, which means the items are delivered to the ground floor of the premises but not brought inside.

  • With standard delivery, it is not possible to reserve a specific time.


Other Delivery Options:

  • Apart from standard delivery, Cafeideas may offer additional delivery options depending on the customer's requirements.

  • These options could include services such as; inside delivery where the items are brought into the premises, rubbish removal, removal of old units, delivery up to levels with lift or stairs(when possible) or express delivery for urgent orders.

  • The availability of these options and any associated costs may vary, so customers should inquire with Cafeideas for more information.


Requesting Different Delivery Options:

  • To request a different delivery option than the standard one, customers can contact Cafeideas directly, and this will incur additional costs.

  • The Cafeideas team will provide details on the available options and guide customers through the process of selecting the desired delivery method, and this will incur additional costs.


Important Information:

  • It is important for customers to provide accurate and complete delivery details during the order placement to ensure smooth delivery.

  • Delivery times may be subject to unforeseen circumstances, such as weather conditions or transportation delays.

  • Customers should inspect the delivered items upon receipt and report any damages or issues to Cafeideas promptly, within 48 hrs of delivery.


FAQs Regarding Delivery:

Can orders be delivered within a specific window?

  • Cafeideas' standard deliveries do not allow for specific delivery date or time reservations. The items will be delivered within the regular business hours of 9:00 AM to 5:00 PM.

  • If a specific delivery is required at particular times of the day, please contact the Cafeideas team for assistance, and this will incur additional costs to be booked with a specific freight company.


Can I track my order?

  • Yes, depending on the delivery option. Cafeideas may provide a tracking number or order status updates to customers. This allows you to monitor the progress of your shipment. You can inquire about tracking options when placing your order or contact Cafeideas team for more information.


What if I am not available to receive the delivery?

  • If you are not available at the time of delivery, the shipping carrier may leave a delivery notification or attempt redelivery on another day, and this will incur additional costs. Some carriers may provide options to reschedule or redirect the delivery. It is advisable to check the carrier's policies or contact Cafeideas for guidance in such situations.


Can I change the delivery address after placing an order?

  • Changes to the delivery address after an order has been placed is possible. Once an order has been shipped, additional costs will incur to change delivery address. It is recommended to contact Cafeideas immediately if you need to make changes to the delivery address. They will assist you based on our policies and the stage of the shipping process.


What should I do if my order arrives damaged?

  • In the unfortunate event that your order arrives damaged, it is important to notify Cafeideas as soon as possible, within 48 hrs of delivery. The team at Cafeideas will guide you through the necessary steps to file a claim or request a replacement. Providing photographic evidence of the damage, including the packaging and the label listing the connote number, may be required, so it is advisable to document any visible issues upon receipt.


Do you offer assembly services for furniture or equipment?

  • Cafeideas may offer assembly services for certain equipment items. If you require assembly assistance, it is recommended to inquire with Cafeideas before placing your order to confirm availability and any associated costs.


Can I pick up my order instead of opting for delivery?

  • Cafeideas may provide a pickup option for customers who prefer to collect their orders directly from our designated warehouse location in Campbelltown, NSW, 2560. Contact Cafeideas to inquire about the availability of pickup services and their specific pickup location(s).


Remember that these FAQs are general in nature, and Cafeideas' specific policies and procedures may differ. It is always advisable to consult Cafeideas' website, contact our team, or refer to our documentation for the most accurate and up-to-date information regarding delivery-related inquiries.


The following postcodes are included for the flat shipping rates going to specific metro locations:
Sydney Metro: 2000, 2001, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026, 2027, 2028, 2029, 2030, 2031, 2032, 2033, 2034, 2035, 2036, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049, 2050, 2051, 2052, 2055, 2056, 2057, 2058, 2059, 2060, 2061, 2062, 2063, 2064, 2065, 2066, 2067, 2068, 2069, 2070, 2071, 2072, 2073, 2074, 2075, 2076, 2077, 2079, 2080, 2081, 2082, 2083, 2084, 2085, 2086, 2087, 2088, 2089, 2090, 2091, 2092, 2093, 2094, 2095, 2096, 2097, 2099, 2100, 2101, 2102, 2103, 2104, 2105, 2106, 2107, 2108, 2109, 2110, 2111, 2112, 2113, 2114, 2115, 2116, 2117, 2118, 2119, 2120, 2121, 2122, 2123, 2124, 2125, 2126, 2127, 2128, 2129, 2130, 2131, 2132, 2133, 2134, 2135, 2136, 2137, 2138, 2139, 2140, 2141, 2142, 2143, 2144, 2145, 2146, 2147, 2148, 2150, 2151, 2152, 2153, 2154, 2155, 2156, 2157, 2158, 2159, 2160, 2161, 2162, 2163, 2164, 2165, 2166, 2167, 2168, 2169, 2170, 2171, 2172, 2173, 2174, 2175, 2176, 2177, 2178, 2179, 2190, 2191, 2192, 2193, 2194, 2195, 2196, 2197, 2198, 2199, 2200, 2201, 2202, 2203, 2204, 2205, 2206, 2207, 2208, 2209, 2210, 2211, 2212, 2213, 2214, 2215, 2216, 2217, 2218, 2219, 2220, 2221, 2222, 2223, 2224, 2225, 2226, 2227, 2228, 2229, 2230, 2231, 2232, 2233, 2234, 2555, 2556, 2557, 2558, 2559, 2560, 2563, 2564, 2565, 2566, 2567, 2568, 2569, 2570, 2745, 2746, 2747, 2748, 2749, 2750, 2751, 2752, 2753, 2754, 2755, 2757, 2759, 2760, 2761, 2762, 2763, 2764, 2765, 2766, 2767, 2768, 2770, 2500, 2502, 2505, 2506, 2508, 2600, 2601, 2602, 2603, 2604, 2605, 2606, 2607, 2608, 2609, 2610, 2611, 2612, 2614, 2615, 2616, 2617, 2618, 2619, 2890, 2891, 2900, 2901, 2902, 2903, 2904, 2905, 2906, 2911, 2912, 2913, 2914

Melbourne Metro: 3000, 3001, 3002, 3003, 3004, 3005, 3006, 3008, 3010, 3011, 3012, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022 3023, 3024, 3025, 3026 ,3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3050 ,3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3062, 3063, 3064, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3086, 3087, 3088, 3089, 3090, 3091, 3093, 3094, 3095, 3096, 3097, 3099, 3101, 3102, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3110, 3111, 3113, 3114, 3115, 3116, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3136, 3137, 3138, 3140, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3153, 3154, 3155, 3156, 3158, 3159, 3160, 3161, 3162, 3163, 3164, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3176, 3177, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189, 3190 ,3191, 3192, 3193, 3194 ,3195, 3196, 3197, 3198, 3199, 3200, 3201, 3202, 3204, 3205, 3206, 3207, 3211, 3803, 3805

Brisbane Metro: 4000, 4001, 4002, 4003, 4004, 4005, 4006 , 4007, 4008, 4009, 4010, 4011, 4012, 4013, 4014, ,4017, ,4018, ,4019, 4020, ,4021, 4022, 4025, 4029, 4030, 4031, 4032, 4034, 4035, 4036, 4037, 4051, 4052, 4053, 4054, 4055, 4059, 4060, 4061, 4064, 4065, 4066, 4067, 4068, 4069, 4070, 4072, 4073, 4074, 4075, 4076, 4077, 4078, 4101, 4102, 4103, 4104, 4105, 4106, 4107, 4108, 4109, 4110, 4111, 4112, 4113, 4114, 4115, 4116, 4117, 4118, 4119, 4120, 4121, 4122, 4123, 4124, 4125, 4127, 4128, 4129, 4130, 4131, 4132, 4133, 4151, 4152, 4153, 4154, 4155, 4156, 4157, 4158, 4159, 4160, 4161, 4163, 4164, 4165, 4169, 4170, 4171, 4172, 4173, 4174, 4178, 4179, 4183, 4184, 4205, 4207, 4208, 4209, 4300, 4301, 4500, 4501, 4502, 4503, 4504, 4505, 4506, 4507, 4508, 4509, 4510, 4511, 4512, 4516, 4517, 4518, 4550, 4551, 4553, 4554, 4555, 4556, 4557, 4558, 4559, 4560, 4561, 4564, 4572, 4573, 4575, 4214, 4215, 4216, 4217, 4218, 4219, 4220, 4221, 4223, 4224, 4225, 4226, 4227, 4228, 4229, 4230