Damien is amazing. He knows his stuff so well and he made our setup job so much easier. I can’t say strongly enough how professional, knowledgeable and willing to help he is.
Thanks again for your promptness on this - you really are very good at what you do :) Cheers
Rawat 90 Degrees
Outstanding service & quick delivery, Everyone was extremely helpful with my queries and better yet Cafeideas beat another quote I received for the same coffee machine by close to a $1,000.
Fine Food Catering
It’s the real thing. You go into the showroom and it’s all on display so you get a real feel for the comfort, the quality and the durability. They display a huge array of chairs and you can mix and match, sit at tables to gauge the height and get an idea of how heavy items are for staff to carry.
I have already recommended Cafeideas to friends of mine! Cafeideas makes everything so convenient.
The Sugar Hill Cafe
Staff answered the phone straight away and were very pleasant and helpful.
I was looking for something that I need for my cafe and I was so lucky that Vibha was there helping me to find what I really need. And everything I was looking for so, thank you Vibha.
Waverley Park Kiosk
Excellent service very prompt delivery as we are located in Queensland. Fast. Thank you.
Rachel was incredible in the way in which she assisted me and in how promptly she emailed me back for all my queries.
Merredin Oasis Hotel
I deal with Vibha and she is quick and thorough. Very happy with the Cafeideas experience. True professionals.
Communication and quote was prompt and clear. Staff were helpful and straight-forward in person. Warehouse guy was friendly and helpful.
Little Oink Cafe
It’s great to be able to go to a showroom and have a look at products yourself. It helps to clarify the vision you have and I found that some of the items I’d been considering were actually better than I’d envisaged.
Daniel was 100% capable and patient with us. He really ‘got us’ and even surprise-visited us when we opened. We were so grateful for his advice and support and without his help, we would have had far worse stress.
Vibha was exceptionally knowledgeable and provided efficient follow-up throughout the transaction. She took the time to understand our needs and to help me select exactly what we’d need, at the budget I had in mind.
From our first encounter, we knew we’d found a supplier that cared about the success of our business and not just making a sale.
Chris & Olga
Yia Sou Souvlaki
We were very grateful to have the assistance of the GM. Damien was easy to contact, always had things delivered quickly to us and had all the systems in place to get everything done perfectly.
We have been dealing with Marissa who has be fantastic in helping us get a new coffee machine.
Our coffee machine died on Xmas eve and Marissa has be extremely helpful with getting a new machine to us.
Lake Tabourie Tourist Park
I just wanted to let you know that it was a really great experience dealing with you, your company and also your delivery contractors. Everyone was fast, efficient and a pleasure to deal with - from our first contact through to the driver helping us bring the unit into our shop.
Once again Rachel thank you so very much for all your help and assistance,you have been an absolute pleasure to deal with and will recommend your company to my associates. You have certainly excelled in customer service!!!
I’ve been dealing with Cafeideas for twelve years. I’ve had other restaurants and cafes and I’ve always found that I get the best service and advice from them. I don’t bother calling anyone else.
There was a great deal to organise and we were helped enormously with plenty of advice, expertise and experience from Ralph and Cafeideas.
Great Ocean Road Resort
I visited the Cafeideas’ showroom and it was great to be able to see everything firsthand. They had everything I needed in the one place so that made it easier to visualise how it would all work together.
Vibha listened to what I wanted and then if she thought there was a better option, she told me about it. For example, she suggested a tabletop that would look better and be easier to keep clean than my original choice. She also looked at the design plan for the cafe and helped me figure out which equipment and furniture would fit best in the available space. Lots of other businesses just try to sell you things, but Vibha was genuinely interested in helping me make good choices.
Brunch & Co
Just wanted to drop a note to say it has been an absolute pleasure dealing with you. Everything regarding delivery went exactly to plan and I am now the proud owner of a great bar table. The only thing I forgot to ask was is the polywood UV protected or do indeed to give it a coat of something. Once again thanks heaps and have a great xmas. Cheers Gary
We have just received our chairs today and all in perfect timing for the function we needed them for. Thank you so much for your great service, you were a pleasure to do business with.
I dealt with Vibha at Cafeideas and explained our deadline. She made contact with the supplier and was able to speed up the process so we received the table tops in the timeframe we were working with. I am very happy dealing with Cafeideas to supply furniture and kitchen equipment for our restaurants.
Arth & Atinuch
Thanks again, despite all of my dramas, ranting and raving, I am very relieved about not having to pay the fee, and I am very grateful for your good customer service and support. Please share my appreciation and thanks with Damien.
L& J McKenzie Holding
Your companys service was wonderful, My special thanks to Ashleigh she was a great help, and represented the company in a lovely manner. Cheers
All Type Disposals
I deal with Vibha from Cafeideas and she has been very helpful. She’s been able to find what we’ve been looking for, and at a good price too.
Vibha helped us make all the arrangements and it’s been simple to use
Tounoya Japanese Restaurant
Website is very informative, navigating is very easy, the details are amazing. I didn't have to question anything, I knew exactly what I was getting.
Also cheap prices and the staff are all helpful.
Happy with the sales rep, happy with the quick reply of every enquiry.
My sales rep was Vibha, she was kind and very understanding. She always tried her best to make sure that we are getting the best deal.
I believe Cafeideas are has bunch of professional sales reps, which we can always count and trust. Especially when it comes down to the pricing and availability cafeideas always tried to excell and perform to the best outcome.
For me what's most important is customer service, second is price and quality. And then the rest will follow. I love dealing with enthusiastic people, people who understand others' needs. I think Cafeideas have all those people.
Other companies seem to not care about people's needs, just care about their income, and if they could make a sale as fast as possible it would be a great goal for them. While timing and bargaining play a big role in buying hospitality stuff, having dealt with Cafeideas we are confident we got the best deal.
The service was prompt, product sturdy and beautifully designed, price very affordable.
Cara was very knowledgeable about the product range and offered excellent advice in relation to matching the items purchased with an existing product.
Great showroom, top location and very friendly and efficient service.
Governance Institute of Australia
Caroline was a great help to us.
When we were figuring out what type of shelving and fridge to buy, she gave us lots of good advice. This meant we’ve chosen products that are versatile and fit very well in our space.
Cafeideas’ VIP prices are very good. I also like that they have a wide selection of brands and models to choose from. It makes it a one-stop place to get what we need.
The goods ordered arrived on time, in ready for Italian Bar’s opening. Jason the delivery man did a great job too. The bar’s back entrance is quite narrow and he managed to get everything in very well.
Franchi Brothers Italian Bar
As a designer, I’m quite specific about what I want in each fitout.
I was pleased to discover that Cafeideas had exactly what I was looking for, and their prices were significantly better than what their competitors were charging.
Vibha was able to get the table tops customised to the size we wanted for a client. I deal with Vibha and Rachel from Cafeideas, and I find both of them to be very helpful. They always get back to me quickly when I ask for anything.
Caroline Beresford Design
Rachel was very nice to work with, very efficient and reliable.
Cafeideas has the best distributor website so far. Easy to order, good website design, competitive prices.
We purchased table bases, a salamander, food processor, ice machine and microwave oven.
Unicorn Food Pty Ltd
We received excellent customer service.
Cafeideas had the cheapest price and best service.
Keep hiring more amazing customer service reps.
Eat Fit Kitchen
Cafeideas has great efficient service that allowed me to receive the goods urgently as I required.
Cafeideas offered great prices, great service, swift communication.
We were recommended by our designer and then when independently researched, Cafeideas had the best prices.
UPRAW Cafe // iFLY Downunder
I chose Cafeideas not for the discount prices but the professional service and experience the sales person displayed and also the range of items that may come of use to use.
In most cases price may be the primary focus but when it comes to commercial products you look at the people behind the purchase to see if they know what they are talking about, customer service and ability to offer support.
Galstaun Function Centre
I received fantastic customer service & prompt delivery. Cafeideas were also very easy to deal with & offered very good pricing.
The experience with Cafeideas was 10 out of 10
I purchased a 2 door fridge, griddle & cook top.
Wisdom Health Lab
The (buying) process from end to end is always easy, and queries are always dealt with promptly.
I've dealt with a number of staff (via the web), as at the time of filling the survey I purchased a few items, and they all have been excellent.
I purchased Hobart Eco502 dishwasher, Shelving, Bench with Sink and a Island Bench, and very very satisfied with all at the moment.
Via Verona Caffe
Fast service and an excellent product at a very competitive price.
The website was easy to navigate and I like how quickly I was given a quote.
I purchased Bentwood chairs. They are fantastic.
Vibha was incredibly helpful. Even though I changed my mind several times she remained very professional.
She was very pleasant and nothing was too much trouble.
The Hidden Courtyard Cafe
Thank you very much. You have put a smile on my face. I appreciate all you have done for me and I will recommend you to any one that needs new equipment.
Again thank you for everything. If I have any other queries ill be in touch. Hope you have a lovely day.
Sorriento Snack Bar
Our kitchen area is relatively small. Through Cafeideas, we were able to source new equipment that’s more compact, and this means we can make better use of the space.
Each evening we need to bring the outdoor tables and chairs inside. Rachel suggested that our original choice of furniture would be too heavy to lift and could not stack easily. She did some research into options that would give us the look we wanted and be light enough to carry indoors and stack easily. We’re busy running Bakerman and Joe Beans so we didn’t have the time to do the research ourselves.
It’s been good to have Rachel’s assistance with figuring out what will work best for us.
I love the website, so easy to use. You also have the best prices and good customer service.
Competitors in Melbourne outsource generally and make things seem harder than they are. This was straight forward even with interstate shipping.
I have confidence in Cafeideas. Only purchased one item though am looking at a large renovation and considering bulk buying new appliances through Cafeideas.
Great customer service, a very easy company to deal with.
Professional looking website, so easy to use, great images and competitive pricing.
I was left feeling confident and satisfied I had dealt with a professional organisation and customer focused.
Member Of The Public
The quality of the furniture is perfect. They are always in perfect condition and I have bought from other suppliers and have had issues with quality.
Love Cafeideas and Anne - can't say a bad thing.
Anne was very quick to find information and respond. The service provided is happy and positive which is very rare these days.
I also loved your website. It was so easy to use, I could spend hours browsing the site.
Australian Government Solicitor
Caroline was fantastic! She is a good sales rep and gave us good advise.
Your website is simple with a lot of information. Cafeideas has good prices and good service!
Like Noodle Pty Ltd
The products we purchased were exactly what we wanted & staff were helpful picking the right product for us.
Now we know that you have a bigger range in what we need we will just go straight to Cafeideas.
Walsh Plumbing Company
I did a lot of research on the products I was interested in buying and you had by far the best price.
The ordering process is sleek and the delivery method was very efficient with promt responses to my follow up query.
Damien, Rachel & finally Cara were fantastic. They absolutely went above and beyond and sealed the deal...
We were really looked after throughout the process. Expertise, delivery times... Cara is amazing! We are totally happy with your business model and the way you conduct yourselves.
Robert Ian Bonnick and Marian Agustina
Social-Laneway Pty Ltd
Thanks Rachel for all your assistance . You've been really great :) Fridge came yesterday and is just perfect!
Thank you so much
Thanks for the confirmation. I’ve already had a call from your delivery people to arrange drop off at my end. You’ve been a really professional outfit to order from – Good information and prompt in all regards - and I’ll have no hesitation to come back to you for future needs.
Closeview Pty Ltd
Just wanted to say a big thank you to Cafeideas and in particular Vibha for a fantastic job in sourcing all our equipment for our new pizza cafe venture in Wagga Wagga. Know that next time we need equipment and furniture there is only place to go - Cafeideas!
Wagga Pizza Kitchen
Great website that is actually comprehensive. Sales staff get back to you in a timely fashion.
One Drop Specialty Coffee
Easy website, easy service, prices listed (a HUGE plus), aren't shady/untrustworthy like the last company I dealt with.
Le Cupcake Lounge
Rachel was our sales assistant and she could not have been more helpful and fantastic.
Very prompt service. We have been able to rest easily knowing it only took 2 weeks from quoting to the products on our doorstep.
Little Billy's Restaurant
Best prices. Great service. On time delivery.
Cafeideas is always the first place I look to for my next purchase.
Sharn de Witt
We have purchased chairs, heat lamps, coffee grinder, dishwasher. The brands are well known and reliable and of high quality.
Customer service is absolutely fantastic. We have dealt with Caroline for just under a year now and she is a real credit to Cafeideas. Everyone we have spoken to in the company is so easy to deal with. Also, the prices for items are reasonable so why would you want to shop somewhere else?
Damien really went out of his way to help us, and was able to offer us good discounts. We needed to be as efficient as possible in the way we use our stace, and he made several suggestions that have helped us enormously. He's not about trying to sell you. He's very helpful and honest, and gives good advice.
We're very happy to keep using Cafeideas and have already recommended them to others in the industry.
Batch Burger & Espresso
Just wanted to thank you for all your help with organising all the furniture for citrus and spice. Both my client and I thought you were very professional and efficient.
Hope to work with you again on the next project!
Inside Touch Interiors
Rachel from Cafeideas was fantastic to work with. Our client expressed some concerns about the durability of one of the chair styles we were using. Rachel was able to source photos of the testing that was done as well as documentation that described the manufacturer’s testing process. Having this information demonstrated its durability which reassured the client that the chair was a good choice for its intended use.
Rachel you are amazing. While it wasn't just you, you played a part in it all so you get all credit in my books.
Space Host Sydney
Amazing customer service - very helpful and understanding with what we required. Made the sales process very easy. With the experience I have had with Caroline and the easy ordering process there is nothing I could recommend that you could improve.
Damien always goes out of his way to help me.
You are organised, have great product knowledge and are always happy to provide a quote.
It gives me confidence that Cafeideas are the best.
Nick's Seafood Restaurant Group
Caroline was very friendly, professional, not pushy, well spoken and effective. Outstanding young business woman, clear communication and thourough research, good recommendations for our particular needs, did not sell us something we did not need. Caroline is your best asset to your business. Well mannered and effective.
Milkwood Tea House
Rachel is really kind and very professional. Good staff need to be shared.
Utopia Cafe Group Pty Ltd
Rachel is precise, knows information on your products and has good suggestions. She is also a good communicator. Makes life easy dealing with good companies with good people who want to help.
I dealt with Caroline and found her really good to deal with. She always got back to me on time and have had smooth transactions. Her customer service has made us come back after purchasing one item.
Your specials are also good, emails are great, customer service is second to none.
Robert Stein Winery
I dealt with Jace and Montana. Both were very helpful and returned my calls in my expected time frame. Communication was great, the staff were pleasant and ultimately the products I needed were fantastic.
I bought the Japan Stool, I only needed 3, but they were gorgeous, very comfortable and very sturdy, and the price was extremely competitive compared to other stores. They have a contemporary look and feel. I love them!
The Old Bakehouse Tavern
What you do differently to your competitors is your after sale service. You're prepared to go the extra way to help your customers. You need to let more people know you exist.
Cindy Si Tu
Lee Corner Chinese Restaurant
Just keep on booting the ball between the posts.
The specials are brilliant, you seem to have the service etc etc pretty well down pat - great.
The Poet And The Peasant Coffee Lounge And Chik Bliss
Kristina was fabulous help and our purchase and delivery was very timely as promised. Thank you!
The BBQ School
I am very satisfied with you guys. Anyone with hospitality needs should have your contact details.
Cafeideas were fantastic. I have used them many times and they have always been great.
Rachel, Just a quick note to thank you. Out toaster arrived this morning.
Great service & so simple.
St Edmunds College
I just wanted to commend Cafeideas on the service provided to our business from end to end. A special thank you to Cameron who hauled all the boxes, one by one, to their destination on a hot afternoon! The prompt delivery was much appreciated, and your friendly assistance was great. Many thanks and best regards,
I have been completely satisfied with the service I received. Damien has been a real champion in his relationship with me both in sourcing the correct equipment for my needs and also being very competitive in pricing. I highly recommend Cafeideas to all my friends in the industry and will continue to do so.
Thanks for your time and great service. See you soon!
I just wanted to say thank you for your wonderful service and let you know that everything was delivered early this morning, including the dishwasher, which we are stoked about! Now the fun begins with the unpacking and sorting of everything and hoping that it all fits where it should!! It has been a pleasure dealing with you, your company are fortunate to have such an efficient and professional member on their team. Also being so far from Sydney can be such an ordeal when opening a business in a place with very limited resources and at no time did I ever feel that we were disadvantaged because of our location. I wish you all the best for Christmas and the new year and maybe we’ll need something else before too long and I will be bugging you again. Take care
Justin and Michele Pearson
After hunting high and low for the perfect coloured bentwood chair I finally found them at Cafeideas. Caroline offered great service and attended to all my questions and requests professionally and efficiently. Thank you.
With great service, prompt turn around time on queries and deliveries, fantastic prices, I will definitely be recommending Cafeideas to my family, friends and colleagues. Keep up the good work!
The Big Group
Purchasing from Cafeideas has been very easy. The price was good, the purchase arrived on time and in good condition and above all the sales team was friendly and very helpful. I would definitely purchase again from Cafeideas.
Cafeideas has been a pleasure to deal with. I received excellent customer service from Caroline. She was very professional, helpful, had a good product knowledge and was helpful in opinions on all product brands. This great service made my purchase an easy and pleasurable experience.
Three To Start Pty Ltd
Our experience with Cafeideas has been very positive. You have nice showroom, good prices and kept in touch for the whole duration of my purchase. Damien also helped us out by attending the warehouse on a Saturday which was greatly appreciated. Your business presentation is definitely better than your competitors.
Primary Espresso Bowral
I have had a great experience with Cafeideas. Customer service in both the showroom and warehouse has been amazing. I have built great rapport with my sales person Jace and I'd definitely ask for him on my next visit.
Way Finding Love Pty Ltd
I am very satisfied with Cafeideas. Staff are very friendly and have found them to reply to all communication much quicker than their competitors. Their pricing and product range is also fantastic.
I have found all the staff to be friendly and helpful. I love that after speaking with a sales person the quote is always sent through very quickly. They also follow up every inquiry and the delivery times are always quick. This is not the case with most of your competitors. I have already recommended you to a number of other cafe owners.
That Place On Sturt
We ordered our new cook top and it was delivered quite quickly and with ease. I have already recommended Cafeideas to family and friends.
Strathfield South High School
We are very happy with Cafeideas. Sales staff have been excellent and warehouse staff also go out of their way to help. Your customer service is much better than the competition.
Thank you for the great service. You are very easy to deal with, with a great product range and great prices. Your fast service for us has been a bonus every time!!
Marion Bay Tavern
We are an existing customer and we keep coming back because you have good prices for equipment. We also get quotes extremely quickly which is great too.
Keith & District Hospital Inc
We are very happy with Cafeideas. We've had a prompt dispatch and delivery, friendly and helpful service, and excellent product range. Plus we have already been recommending Cafeideas to others here in Albany.
Marshay Pty Ltd
We have had a lovely and positive experience with Cafeideas. I did a lot of research on the furniture for our new cafe and Cafeideas were the most competitive. Having received free delivery as our furniture order was over $1,000 was great. One competitor quoted hundreds of dollars for delivery and that makes a big difference when you are deciding which company to use.
You were also very easy to deal with especially given we kept changing our minds, nothing seemed to be too much trouble. It was good that the showroom is centrally located and you get a much better idea of the product when you see it in person rather than just looking at it online. Overall you have a great range of products and competitive prices.
Michaels Kitchen Pty Ltd
We ordered something on a very short turnaround time and Cafeideas ensured that it got here on time which was greatly appreciated. Plus you have fast, efficient and friendly service which was great.
Lake Joondalup Baptist College
My experience with Cafeideas has been efficient and the equipment has been of good quality.You offer good advice on the product and work with systems to create consistency. I think the product knowledge by my salesperson was what helped me with my purchase.
There are a number of businesses that I recommend and Cafeideas is one of them.
Hospitality Coaching Consulting
We have bought both equipment & furniture from Cafeideas. We are very satisfied because you were easy to deal with, nothing was a drama and you were nice and very friendly on the phone. It just makes it easy to have someone that knows what they are talking about.
The equipment we ordered was meant to take 6-12 weeks production time. However, we were very happy to hear they were ready in just over 5 weeks. Your customer service was also very efficient. We are very satisfied.
Geoffrey Hughes (Export) Pty Ltd
Your service is EXCELLENT. We are very satisfied.
University Of Melbourne
I am very happy with Cafeideas. You have great prices, good phone response, fast quotes and are very easy to deal with.
Arthur van Vark
Piglet in Pie
As a new customer I found Cafeideas to have a great range of products, good marketing and excellent customer service. I would definitely purchase again from Cafeideas.
Tapas Tapas Bodega
I have been dealing with Montana and found her very pleasant and due diligent. I was always provided with updates with the progress of my ice machine and all my messages were returned. The website is also easy to navigate and you have a good product range. Overall my shopping experience was pleasant, fast and easy.
We are very satisfied with Cafeideas. You are very easy to deal with, nothing is a problem. You are fast at getting quotes out and getting the products delivered. I have already told other Donut King franchisees as well as other business contacts how easy it is to deal with Cafeideas and how good the prices are.
Donut King Jesmond
We are very satisfied with Cafeideas. We received very prompt response to enquiries and delivery of goods ordered. The goods were delivered in perfect order. We will definitely purchase again.
Thank you for your help with the cafe furniture. It looks great and my regular customers agree.
5th Season Cafe
Thanks for all your help today with buying the cash register, much appreciated. Let me know next time you’re up on the northern beaches and I’ll make you a nice coffee and crepe.
Thanks for your help with our furniture order for Kepos Street Kitchen. Everything arrived on Monday and we have started to unpack it and it looks fantastic.
Kepos Street Kitchen
Thanks for taking great care with my order, it's unfortunately not very common with other companies. That's why I'm dealing with you.
Bodri's Bakery & Cafe
I must say I really like the Cafeideas website. I love the fact that you have pricing displayed as it makes a difference as to which items you choose. I find it so tedious to work with other hospitality furniture companies who seem so secretive with their pricing and when you get quotes you find out that the chair you love the look of is $200. It just wastes everyone's time.
Thank you so much, we received our beautiful Kitchen Aid Blender late last week and are so happy with our lovely gift! No doubt it will get heaps of use as the warmer weather creeps up and if our children get their way, there will be milkshakes for breakfast, lunch and dinner!
All the best to you and your team and we look forward to doing great business together in the future.
We received the lights today, I would like to thank you for your efforts at short notice, I really appreciate it.
Thanks for such great service. I am very happy with the new machine.
The Oxford Dental Hotel
The chairs I ordered were great. They were also delivered on the agreed date. Every question I asked was answered quickly and to my satisfaction. I am very satisfied.
DEVA Construction & Interiors
We did not have a lot of time, so it was essential that everything we needed could be delivered on time. Of all the suppliers we dealt with, Cafeideas’ were the best to deal with. They rock!
Head Chef - Parma
Thank you for the prompt service. The fridge arrived yesterday and everyone is pretty excited about it. Thanks again for the service. We’ll be sure to contact you when we are next looking at commercial equipment purchases.
Sunnybank District Baptist Church
Thanks very much for providing excellent service in making ready the table base the other day. I made it to your warehouse with only minutes to spare, however your guys were very helpful and accommodating. I was impressed that they knew I was coming, thank you.
Co-ordinated Exhibition Services
We came across Cafeideas when searching for furniture and equipment on the web. We dealt with Sean and Caroline who both went out of their way to help us. They were able to get our goods delivered to us sooner than we had expected which was a nice surprise.
Clinton & Scarlett Mervis
Mr Cooper's Restaurant & Wine Bar
I am very satisfied with Cafeideas.
Caroline went out of her way to help me. I changed my mind quite a few times and Caroline was able to fix it for me each time without any trouble. I have had a very positive purchase experience thanks to the professionalism from Caroline.
Luland and Debeer Enterprises P/L
As we are a school, we are looking for the most competitive prices. You have a great website, competitive prices and very efficient service.
Continue your good service and prices!
Picnic Point Public School
I am very satisfied with Cafeideas.
Service was courteous and efficient.
Pha's Thai Kitchen
I am very satisfied. Everything turned up in great shape and on time. Your staff, Damien in particular, was extremely knowledgeable and efficient. Your prices were great even in the NT.
Viva La Vida
We are very satisfied with Cafeideas.
After the initial product we enquired about was not in stock, we were informed of when the next shipment was due to be delivered. Whilst this was still some time off, we were informed straight away and our deposit was not processed until we confirmed that either we would wait or not proceed with our order. After some time we decided to wait it out and our order was placed. The shipment came in early and we were promptly told of its arrival - giving us the option to receive the order ahead of time had we wished. We had not allowed financially to pay for our order early so were unable to make the balance of payment at that time and Cafeideas happily held our order unitl we were ready. Our correspondance was also responded to promptly and enthusiastically. Our experience was very positive and we were extremely pleased with our purchasing experience.
Your service and delivery were both above and beyond what I expected.
I have found you a delight and joy to deal with!
The Coffee Bean Pty Ltd
With easy access to website and with efficient, knowledgeable and friendly staff, you can definitely rely on getting what you want from Cafeideas.
You have a great comprehensive web site on products which is easy to view and use. You also have friendly service and are willing to offer alternative product options to suit needs.
To date my dealings with Cafeideas have been very positive and Cafeideas has always tried to meet my needs.
FreeSpirit Resorts & Holiday Parks
You have great products. We got a Hamilton Beach milkshake maker and this is the only company I could purchase one online with ease. I was also very satisfied with the quick delivery considering the Christmas period. Pricing was great too.
Our Little Cafe
I have been very happy with the products and service I have received from Cafeideas and in fact recommend your product all the time to customers.
You instantly responded to an issue and replaced the product without asking. I'm very satisfied!
Peckish On The Park
I am very satisfied with Cafeideas. Your sales assistant Caroline was fantastic, she was patient and very helpfull at all times. She followed through everything she said she would. I was pleasantly surprised. She is an asset to your business and you are very lucky to have some one like that by todays standards.
I also like the fact you are a able to haggle on price which makes you a bit more competative.
Caffe Rosso Bowral
I am very satisfied with Cafeideas.
The service was excellent! Nothing was a hassle and your prices are also very good.
Hibiscus Coffee Lounge
Our chairs were swapped over this morning in Balmoral. I just wanted to say thanks a lot for sorting it out, we really appreciate it. Cheers
You provide great service and pick up was very smooth. It helps that I live very close to the warehouse. The great prices are also appreciated for VIP customers.
Great company with competitive prices and great customer service.I will purchase from Cafe Ideas again - it was a great experience.
I received the two chairs today – they are perfect. I am very happy with the way in which my enquiry and subsequent purchase was handled. You obviously care about your business. Thank you so much for sending them out so quickly and I commend you on your great reception skills.
The Bunbury Celebrant
We have been dealing with Rachel and she has been marvellous - always returns phone calls, quotes completed promptly and delivery of goods organised efficiently. Cafeideas is indeed very fortunate to have Rachel as a member of their organisation.
As we have received prompt, reliable and efficient service, we have on a number of occasions recommended Cafeideas. Our experiences have been positive and that is why we placed a second order with Cafeideas. Keep up the good work and hold on to someone like Rachel!
Tumut's Pie In The Sky Bakery
I had a great purchase experience. I found the product I needed easily and at a good price. Freight wasn't too expensive! And delivery was quite quick.
Mobecrete & Construction
Very satisfied with Cafeideas. You have a great web site with prices, enables us to get back to our customer with pricing for them, quick response to inquiry and good delivery times.
Designcon Shop Fitting Services
I am very satisfied with Cafeideas. You have good prices, good service, flexible attitude and are reliable.
What you offer is flexibility, particularly when delivering equipment. Removing old equipment and transporting for us was a huge help. Also the ability to accommodate a very insistent customer!! Fantastic company!!
Thanks very much Caroline, received the part this morning and it has fixed the problem. Can't believe how quick the part arrived once again thank you for your prompt attention.
RG Cave & Co
I was very impressed with how quickly my query was responded to and the how quickly it turned from a query to a purchase and the fact that I received my purchase all in the same week.
I am very satisfied with Cafeideas.Because you have been helpful and we had a immediate answer on a very good price freezer. Now we are thinking to buy a meat slicer in the next week, and maybe more.
Italian Tasty Panini
I found Cafeideas on the internet. Since my first approach they have been excellent to deal with. It has made a very hectic time and starting a new business a little easier.
I dealt with Rachel over the phone and she was outstanding. Overall the service and supply is excellent.
Roz McKenzie Edwards
Deeluxe Riverspa Apartments
I am very satisfied with Cafeideas. Service is always good and delivery time is fast and trouble free. Pricing is very strong and Jerome is a pleasure.
I already have recommended you to friends and family.
Vanilla Blue Catering
Thank you for taking the time to meet with Juliet and Terry yesterday. It was wonderful to talk to them after they attended your showroom and physically saw the furniture we are looking at on the internet. They were very impressed with your professional assistance and the overall showroom. Again thank you for your assistance.
Roz McKenzie Edwards
Deeluxe Riverspa Apartments
Hi everyone from Cafeideas would like to thank you all especially Laura for all of your help! We appreciate it.
Outstanding service! Great prices. Great product! Very very impressed!
The Mustard Seed Bookshop
Hi Sean, Received our little fridge today and it's awesome! Thank you for a wonderful shopping experience.
Your response to initial email enquiry and subsequent emails was very, very quick. Personalised service was exceptional. In this e -age, it's still nice to communicate with a real person. I liked your quck, no fuss, very reasonable delivery charges and speed of delivery. Your prices are very good too. Your delivery to Victoria =$72. competitor =$137 from 200kms down the road. Just keep doing what you do!
Woodstock Take Away
What incredible service! My chairs did arrive on Thursday and look fantastic. You could teach some other companies a thing or two about service. Thank you so much for your help.
What you do differently to your competitors is competitive pricing, discounts for members and a good range of products. We were very satisfied with your prompt service and friendly staff to deal with on the phone.
We also liked your FLAT Technology tables - good to be innovative!
FreshStart Coffee & Juice Bar
Being in the hospitality industry we're quite aware of good service for our customers. You are clearly also aware of this as evident by your speed and efficiency in satisfying our request for an invoice and then a fridge. A competitor took more than a week to come close to giving an invoice! You took less than a week for an invoice and delivery (and they were in the same city!)
We are very satisfied with Cafeideas. Your black square tables and chrome base look superb in our restaurant.
PJ's Continental Foods
I am very satisfied with Cafeideas. Getting quotes for government funding that takes a long time to be confirmed did not phase your staff at all. Damien was exceptionally helpful and patient.
Also the cost savings at Cafeideas are tremendous. Allows us to get more for our dollar! Thank you!
Umoona Aged Care Aboriginal Corporation
Based on dealings with any selling company your customer service was very good - prompt, personal, flexible in allowing customers to arrange own delivery.
I received a quote on 29th June at discount prices. Quote said valid for 30 days. When I went to pay after 30th June I was told I needed to pay before 30th June. When I said it wasn't written anywhere or made clear the manager said that was a mistake at your end and you honoured your prices. It was a quick decision and no fuss. That attitude alone will mean I will be a repeat customer.
Wickham Motorcycle Co
I am very satisfied with Cafeideas. Service is very good, fast reply & the delivery was also really quick. The service with Jace Youngberry was very professional and I personally appreciated it so thank you all!
If I need to purchase more products your company will be the first to know it.
Richard Le Deunff
Aux Fines Bouches
Just a short note that the fridge arrived last Friday & has been installed and is working well. I would like to thank you for the great service and easy transaction you supplied.
Anderson Inlet Angling Club
Your website is a great starting point, providing the information needed for good decisions. Sale staff were also very helpful.
Helpful service, rapid response, readily available, good price. Easy to do business with you! First contact has been a pleasure.
Church of Christ Greenacre
I am very satisfied with Cafeideas. Your prices a good...Jerome helped me receive my fridge on time as he knew it was urgent.
Euforia Espresso Pty Ltd
Dealing with Sean in the showroom was a very informative pleasant experience, he is always happy to help with any of our queries.
Very satisfied with everything and would highly recommend Cafeideas. Always great help, quick response, good prices, great products!
Fantastic professional friendly service.
Fresh Creative Styling
Cafeideas offer better prices on products. One oven I purchased from Cafeideas saved my company in excess of $8,000.
Keep up the great work!
Event Cinemas Innaloo
Restaurant looks fantastic! Thanks for all your work in making this possible...In fact they are so thrilled with the job, they have employed me to redecorate their other venue. Thanks again It was a pleasure doing business with you!!
At Home Interiors
Cafeideas has everything a restaurateur could want all in the one supplier which makes for a much simpler process than searching for things with different companies.
Cara met all our needs and in a tight time frame plus she was just lovely to deal with. It made the whole stressful process a breeze. You were able to get us much better pricing than a competitor. Quite a big saving on the same equipment! Makes me wonder where your competitors get their prices from? So basically Cafeideas is fair and doesn't take financial advantage of the customer. You also put yourself out there to meet us on the weekend when you were closed because we were coming from Perth. Your level of customer service is excellent! We found a really good connection with Cara and would definitely deal with her again. In her absence her team was very efficient in making sure everything worked to plan. I would definitely purchase from Cafeideas again!
Chapters On The Terrace
The hospitality industry needs suppliers who are proactive, market themselves well and who offer real discounts regularly. Your marketing tells us there is always something happening at your store.
There is always a sale, new products or a discount in the wings for us. Your emails are welcome and contain REAL discounts and opportunities.
Leo Della Grotta
Elifan Pty Ltd
I have been dealing with Damien and Sean over the past two years for our refrigeration and furnishing needs. They have always been very professional in their conduct and most responsive in every occasion I have needed to interact with your business.
I had a recent positive experince where I needed a commercial freezer urgently but the particular model had run out of stock. Damien offered a loan unit while we waited for our new freezer to arrive. His suggestion and responsiveness to the fact that we had a real business issue to deal with made all the difference in my purchase decision. I had received an offer for a similar unit from another supplier on the same day, but the gesture of good faith on Damien's part changed my mind. Great team of professionals!!!
I have made several purchases (Location QLD) without any problems. Staff are always very helpful. Good range of equipment too.
I have already recommended you to other catering businesses due to ease of purchasing.
Very satisfied with Cafeideas. Phone calls and emails were answered in a timely manner. One of your competitors answered our email after we had purchased and received delivery from Cafeideas.
Came to the showroom to view an item. I was directed to the warehouse to see equipment. Paid for it over the phone and drove off with it. Happy dayssss!
Ulmarra Hotel P/L
I am very satisfied with Cafeideas. Sean, Rachel & Jerome have been fantastic throughout.
Great service! Quick, Efficient & Friendly!
Just a quick thank you. The Chairs arrived perfect and everything went as smooth as a baby's bum. Thanks again
La Pizza Homebase
Always helpful, great selection of products and immediate delivery. I love that!
Ampersand Cafe Bookstore
Damien was very helpful. He gave good advice, worked me through the payment process and made sure everything was to my satisfaction.
Volunteer at Inasmuch Caring Centre
I recently purchased outdoor furniture from your company for Jimmy’s Cafe & Grill. I would like to thank you for the friendly service, the delivery was exactly as you arranged. The furniture arrived in perfect condition and the driver Mr Aitken was very friendly and efficient. Previous to speaking to you, I had spoken with a gentleman in regard to commercial umbrellas. He recommended –Indoor Outdoor Imports- (as you didn’t deal with this item). His referral was much appreciated. Indoor Outdoor Imports were very helpful. Their umbrellas and wind barriers look great with your furniture. Thank you, We look forward to dealing with your company again soon.
Jimmy's Cafe & Grill
Thanks Rachel, You are Awesome! :)
Angelica Serrano, Office Manager
LEGO Australia Pty Ltd
Thanks for your letter today. Just to let you know we are very happy with your service and the equipment supplied. We will use you again and I find your e-mail/specials list very good! Regards
Lee Hardy, Executive Chef
Perfect Sean! You guys rock over there! If you could request a later Friday afternoon delivery that would be very sweet. The call 1 hour prior is absolutely spot on!
Thanks again for being so professional! And for the great price! Cheers
Just a quick email to advise how happy my clients are with the 50 black Lilly chairs we ordered through you. Will definitely use Cafe Ideas for future projects as we are very impressed with price, quality and service. Kind regards,
I have been dealing with Sean with regards to ordering some white, resin folding chairs and wanted to pass on my compliments and thanks.
I had not been able to find any company who would accept my small order for the chairs and I was becoming increasingly frustrated, however when I received Seans email stating I could purchase the chairs from Cafe Ideas, i was most pleased. From then on, Sean provided excellent customer service. He continued to keep me updated and processed my order promptly. I was able to have the chairs picked up from your warehouse, saving me the freight cost. All in all I can say that my shopping experience with your company and Sean was 110% I could not fault anything. The product is also excellent, and I am enjoying using the chairs for my couples when I conduct weddings. They are perfect for what I need, strong, practical, and they look great.I will certainly put Cafeideas forward for anyone who is looking for a company who treats their customers...well, like important customers! no matter how small their order is. I can honestly say that such good customer service is hard to find...and when you do, you really appreciate it.
Thank you again so very much.
Laurel-Anne Kenny-Levick JP
Love From LA
I would like to thank you for the prompt and efficient way you processed my order. It was only a small order but you made my purchase very easy and trouble free. I received my purchase today only days after my order. It arrived well packed and in good order and I am very pleased with my lovely chair. The people I spoke to initially were very courteous and it was a pleasure to do business with your company. Thank you very much for your prompt attention to my purchase.
Thanks very much for your efforts to get our order shipped. We received everything on the Friday, in time for our party, so we are very happy with your customer service delivery. Thanks again and we will definately use Cafeideas as our business grows and recommend to other owners of hospitality businesses here in Brisbane.
raku Teahouse & Giftshop
Guys, Just want to thank Sean profusley for his great service towards us. Mate thanks for sending us the chair after we showed you the slight damage to one we'd recently purchased from you. The service was above and beyond the call! You can expect more business from us in the near future (we need tables/table tops). And we've already told many of our industry colleagues about your excellent personal service.
Leo and Gianna Della-Grotta, Owners
Hi Cara, Just wanted to tell you that everything worked out in the end and the equipment you sold us is great!!!!! We are doing better than expected sales and flying at the moment, I can appreciate that we are in the honeymoon period but hopefully our Chefs will keep up the standards up and we will do well for a long time to come! Thanks for all your help in making our hotel a reality! All the best!
Albert C Hakfoort, Operations Manager
"I would like to Thank Elena Lam for all her professionalism, great attitude and help in the purchase of our catering equipment. She was more than helpful and offered friendly and efficient service each and everytime we dealt with her. She went well beyond our expectations and being new to the position if she could not find the information for us she would Endeavour to research it for us. Each contact with her was pleasant and of the highest quality. Any issues were fixed efficiently. I would thoroughly recommend Elena and Cafe Ideas to anybody purchasing any catering equipment."
Rachel, Carlo and the team at Caterers Corner.
"Our restaurant is growing rapidly and we have had to replace a number of catering items over the past few months. We were a Gold Plate finalist last year and are quite particular in the way we do things, the suppliers we use and the equipment we buy. We came across Cafeideas online and have been well impressed with the product range, service and especially the prices.
We like getting our equipment at a substantially discounted rate and today we made a saving of over $600- on a new multi mixer!
The staff at Cafeideas always respond to any queries very promptly and efficiently so there are no qualms about ordering something online that you have not actually seen.
In short, if you are looking at buying new catering equipment (why buy second hand when new is well priced and comes with warranty?) you really would be struggling to find better."
Melanie Richards, Owner
Roleys on the Ridges
"The tables and Chairs from Cafe Ideas are perfect. They arrived in great condition, in only a couple of days and look beautiful. Service and price are unbeatable."
Gretel Hogbin, Manager
"Always willing to assist, always on budget & always delivered on time - A big thanks goes out to Sean and the Cafeideas crew"
Simon Baker, Account Director
Synergy Design Group
"I would like to take this opportunity to thank-you for all your help and assistance you provided us in our furniture refit. The service you provided was professional and allowed me to concentrate on the running of our business."
"The tables and chairs are fantastic and are ideal for the outdoor alfresco cafe we opened yesterday in Armidale. The client loves them and expect that we may well be ordering some more in a couple of months. I would also like to thankyou so much for your personalised service and prompt delivery to what I though may have been a difficult one given the deadline."
Garth O'Halloran, Brand & Food Standards Manager
Spotless Services Australia Limited
"The time it took for a query to turn into a quote, a sample and then delivery was fast! a great product."
"Your enthusiasm, promptness and professionalism impressed me immensely. Keep up the great work and because of you I will be most definitely be dealing with you again and also spreading the word out to all relevant bodies."Rustik catering
Health Cafe, Pilates and beyond.
" Firstly i just like to drop you a quick note to say thank you for all the work you have done for us at Kirribilli Books. The coffee machine is beautiful and we certainly wouldn't have got it without your hard work searching for it. The new dishwasher arrived today and thanks also for solving the problem quickly and efficiently. Thanks again"
Kirribilli Books Pty Ltd
" Thanks Cara, I’m very excited about the chairs arriving although they are still having some major hiccups with the building !! They assure me though, that a space will be made to house the chairs. Thank you so much for all your help, your patience and your understanding. It has been a real pleasure doing business with you personally, and CafeIdeas as a company."
Coffs Harbour Community Village Coordinator
"When we opened our cafe we used Cafeideas for our equipment. Elena was GREAT! She was so helpful and was great finding exactly what we needed. She helped us out with all the paperwork that was needed and took alot of the stress out of buying equipment. I always give Elena a call before buying more equipment. Hi 5 for Elena!
Molly Coddle cafe
"Hi Cara, Just a quick note to say thank you for the quick efficient service! I ordered Tuesday afternoon and we had the oven Wednesday - too easy! It already cooked its first batch of biscuits and the girls here think its Christmas!"
Tammy Charleston, Proprietor